{"id":16,"date":"2026-02-14T13:25:23","date_gmt":"2026-02-14T07:55:23","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=16"},"modified":"2026-02-14T13:27:04","modified_gmt":"2026-02-14T07:57:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.unshownjewelry.com\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1><strong>Refund and Returns Policy<\/strong><\/h1>\n<p><strong>Last Updated:<\/strong> 9<sup>th<\/sup> February, 2026<br \/>\n<strong>Website:<\/strong> <a href=\"https:\/\/www.unshownjewelry.com\/es\/\">https:\/\/www.unshownjewelry.com<\/a><\/p>\n<p>At Unshown Jewelry, we are committed to delivering thoughtfully crafted pieces of enduring quality. If for any reason you are not satisfied with your purchase, please review our return policy below.<\/p>\n<ol>\n<li><strong> Return Window<\/strong><\/li>\n<\/ol>\n<p>We offer a <strong>7-day return policy<\/strong> from the date of delivery.<\/p>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li>The item must be unused and in its original condition<\/li>\n<li>The item must be returned in its original packaging<\/li>\n<li>Proof of purchase (order confirmation or invoice) is required<\/li>\n<\/ul>\n<p>Requests for returns must be initiated within 7 days of receiving the product.<\/p>\n<ol start=\"2\">\n<li><strong> How to Initiate a Return<\/strong><\/li>\n<\/ol>\n<p>To request a return:<\/p>\n<ol>\n<li>Email us at <strong>return@unshownjewelry.com<\/strong><\/li>\n<li>Include your order number and reason for return<\/li>\n<li>Our team will provide return instructions<\/li>\n<\/ol>\n<p>Returns sent without prior approval may not be accepted.<\/p>\n<ol start=\"3\">\n<li><strong> Non-Returnable Items<\/strong><\/li>\n<\/ol>\n<p>The following items are not eligible for return unless defective:<\/p>\n<ul>\n<li>Custom-made or personalised jewelry<\/li>\n<li>Items purchased during special sales or clearance<\/li>\n<li>Gift cards<\/li>\n<\/ul>\n<p>Due to hygiene and safety reasons, certain items may not be eligible for return once worn.<\/p>\n<ol start=\"4\">\n<li><strong> Damaged or Defective Products<\/strong><\/li>\n<\/ol>\n<p>If you receive a damaged or defective item:<\/p>\n<ul>\n<li>Notify us within 48 hours of delivery<\/li>\n<li>Provide clear photos of the product and packaging<\/li>\n<li>We will arrange a replacement or refund after verification<\/li>\n<\/ul>\n<p>Failure to notify within 48 hours may affect eligibility for replacement.<\/p>\n<ol start=\"5\">\n<li><strong> Refund Process<\/strong><\/li>\n<\/ol>\n<p>Once we receive and inspect the returned item:<\/p>\n<ul>\n<li>You will be notified of approval or rejection<\/li>\n<li>Approved refunds will be processed to the original payment method<\/li>\n<li>Refunds may take 5\u201310 business days to reflect, depending on your payment provider<\/li>\n<\/ul>\n<p>Shipping charges are non-refundable unless the return is due to our error.<\/p>\n<ol start=\"6\">\n<li><strong> Return Shipping Costs<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Customers are responsible for return shipping costs unless the product is defective or incorrect<\/li>\n<li>We recommend using a trackable shipping method<\/li>\n<li>Unshown Jewelry is not responsible for lost return shipments<\/li>\n<\/ul>\n<ol start=\"7\">\n<li><strong> International Orders<\/strong><\/li>\n<\/ol>\n<p>For international returns:<\/p>\n<ul>\n<li>Customs duties and original shipping charges are non-refundable<\/li>\n<li>Customers are responsible for return shipping and customs compliance<\/li>\n<\/ul>\n<ol start=\"8\">\n<li><strong> Order Cancellations<\/strong><\/li>\n<\/ol>\n<p>Orders may be cancelled before dispatch by contacting us immediately.<\/p>\n<p>Once an order has been shipped, it cannot be cancelled and must follow the return process.<\/p>\n<ol start=\"9\">\n<li><strong> Exchanges<\/strong><\/li>\n<\/ol>\n<p>We currently do not offer direct exchanges.<br \/>\nCustomers may return eligible items within 7 days and place a new order separately.<\/p>\n<ol start=\"10\">\n<li><strong> Contact Us<\/strong><\/li>\n<\/ol>\n<p>For all return or refund inquiries, please contact:<\/p>\n<p><strong>Unshown Jewelry<\/strong><br \/>\nEmail: contactus@unshownjewelry.com<br \/>\nWebsite: <a href=\"https:\/\/www.unshownjewelry.com\/es\/\">https:\/\/www.unshownjewelry.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Refund and Returns Policy Last Updated: 9th February, 2026 Website: https:\/\/www.unshownjewelry.com At Unshown Jewelry, we are committed to delivering 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