Frequently Asked Questions

Orders & Products

  1. Are your pieces handcrafted?
    Yes. Each Unshown Jewelry piece is thoughtfully handcrafted using silver, natural gemstones, pearls, and carefully selected elements.
  2. Will the product look exactly like the photo?
    Natural gemstones and pearls may vary slightly in colour, shape, and texture. These subtle differences are part of their beauty and uniqueness.
  3. Is your Jewelry made of real silver?
    Yes. Our base metal is silver. With proper care, it will maintain its elegance and finish over time.
  4. Do you restock sold-out items?
    Some pieces may be restocked depending on material availability. Limited or one-of-a-kind pieces may not return.

Shipping & Delivery

  1. How long does shipping take within India?
    Orders are typically delivered within 3–7 business days after dispatch.
  2. Do you ship internationally?
    Yes, we ship to select international destinations. Delivery timelines vary based on location.
  3. Will I have to pay customs duties?
    International customers are responsible for any customs duties or local taxes applicable in their country.
  4. How can I track my order?
    Once your order is dispatched, you will receive tracking details via email.

Returns & Refunds

  1. What is your return policy?
    We offer a 7-day return window from the date of delivery. Items must be unused and in original condition.
  2. Can I cancel my order?
    Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.
  3. Do you offer exchanges?
    We currently do not offer direct exchanges. You may return eligible items and place a new order.

Jewelry Care

  1. Will silver tarnish over time?
    Silver may naturally oxidize over time. Proper storage and gentle cleaning will help maintain its shine.
  2. How should I store my jewelry?
    Store in a dry, airtight pouch and keep pieces separate to prevent scratches.
  3. Can I wear my jewelry daily?
    Yes, but we recommend removing it before showering, swimming, or exercising to preserve its longevity.

Gifting

  1. Do you offer gift packaging?
    Yes. All orders are thoughtfully packed and suitable for gifting.
  2. Can I include a personal note?
    Yes, you may request a personalised note during checkout.

Payments & Security

  1. Is my payment information secure?
    Yes. Payments are processed through secure third-party gateways. We do not store full card details.
  2. What payment methods do you accept?
    We accept major debit/credit cards and other payment options available at checkout.

Still have a question?
We’re here to help

Unshown Jewelry
Email: contactus@unshownjewelry.com
Website: https://www.unshownjewelry.com